Refund policy

General Returns Policy

We’re happy to offer refunds or exchanges within 30 days of purchase, provided items are:

  • Unused

  • Undamaged

  • In their original, resaleable packaging

Please ensure the original packaging is not ripped or torn. Returns will not be accepted if the packaging is damaged. 

Faulty, Damaged, or Incorrect Items

If your item is:

  • Received damaged

  • Defective

  • Sent in error

Please return it to us and we will replace it or resolve the issue. Items must be returned in a resaleable condition. If the packaging is defaced or damaged, we may refuse the return or charge for replacement packaging.

All returned items will be inspected. If no fault is found, we reserve the right to re-charge you for the product and recover delivery costs.

Cancellations, Refunds & Exchanges

If you change your mind or wish to exchange an item:

  • Return it within 30 days of ordering

  • Item must be unused and in its original packaging

  • Returns received after 30 days will not be eligible for a refund

Once your order has been processed, we are unable to make any changes or cancel your order, you will need to arrange a return. 

Refunds are typically processed within 7 days of receiving your returned goods.

All kids electric bikes - Warranty Information

All bikes come with a 6-month manufacturer warranty, covering manufacturing defects only. It does not cover:

  • Wear and tear (tyres, chains, cables, etc.)

  • Damage due to improper use, storage, or assembly

  • Excessive water damage

  • Modification or commercial use (e.g. rentals)

This is a parts-only warranty. Labour is not included. If repair is needed, the item must be returned (at customer’s cost) to us or in the case of a Revvi, an authorised Revvi dealer.

Keep your original packaging in case a return is required.

Extended warranties (if purchased) must be honoured by the seller, not Revvi.

Return Address

Please include your invoice and return slip with the item. Returns without these may delay processing.

AT Motorcycles
Unit 2 Pottery Close 
Winterstoke Road 
Weston Super Mare 
BS23 3YH

Shipping & Delivery

We aim to dispatch all orders promptly and securely.

UK Mainland Customers

  • Revvi 12" & 16" Electric Bikes: Free

  • Revvi 18"/20" Electric Bike: £19.99

  • Revvi 24" Electric Bikes: £79.99

Lost or Damaged Deliveries

  • Missing item? Contact us in writing within 14 days of your order date. Claims made after this period cannot be refunded.

  • Item damaged in transit? Notify us within 48 hours of receipt. Claims beyond this period cannot be honoured.